Terms & Conditions

Last Updated: 14 October 2026

Welcome to Ruh Kashmir. These Terms & Conditions govern your access to and use of our website, including browsing, account registration, purchases, and other services offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. About Ruh Kashmir

Ruh Kashmir is a premium lifestyle and wellness brand inspired by the heritage, traditions, craftsmanship, and natural beauty of Kashmir.

Our online store offers products including Saffron Ritual, our premium Kashmiri Kahwa Blend, and other products that may be introduced in the future.

Throughout these Terms & Conditions, “Ruh Kashmir,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to the customer or website visitor.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you place an order on behalf of another person or business, you confirm that you are authorized to do so.

3. Products and Product Descriptions

We make reasonable efforts to display accurate product descriptions, images, ingredients, prices, and other relevant information.

However:

• Product images may vary slightly from the actual product due to lighting, photography, or screen settings.
• Packaging and presentation may change from time to time.
• Product availability may vary.
• We reserve the right to correct errors, update product information, or discontinue products where appropriate.

Please read the product description and ingredient information carefully before placing an order.

For food and beverage products, please review the listed ingredients and any applicable allergen information before consumption.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to update product prices, offers, and promotional terms at any time. Price changes will not ordinarily affect orders that have already been accepted and confirmed.

Payment must be completed using the payment methods available at checkout, unless another payment arrangement is expressly offered by us.

Your order may be delayed, placed on hold, or cancelled if payment is unsuccessful, suspected to be fraudulent, or cannot be verified.

Applicable taxes and shipping charges, where relevant, will be displayed at checkout or communicated before order confirmation.

5. Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order but does not necessarily guarantee dispatch or product availability.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of:

• Incorrect pricing or product information.
• Products becoming unavailable.
• Suspected fraudulent or unauthorized transactions.
• Incomplete or inaccurate delivery information.
• Technical errors affecting order processing.

If payment has already been collected for an order that we cancel, the applicable refund will be processed in accordance with our refund policy and the payment provider’s procedures.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website.

Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, remote locations, operational disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

Ruh Kashmir will not be responsible for delivery delays caused by incorrect addresses or unavailable recipients, although we will make reasonable efforts to assist with delivery-related issues.

For further information, please refer to our Shipping Policy.

7. Cancellations, Returns and Refunds

Order cancellations, returns, replacements, and refunds are subject to our applicable cancellation and refund policy.

Customers should review the relevant policy before placing an order.

If a product arrives damaged, defective, incorrect, or incomplete, please contact us promptly with your order details and supporting photographs, where appropriate, so that we can assess the issue.

Food and beverage products, including kahwa blends, may be subject to additional return or replacement restrictions for hygiene and product-safety reasons. Any restrictions will be applied in accordance with applicable law and the policy communicated to customers.

Nothing in these Terms & Conditions excludes any consumer rights or remedies that cannot legally be excluded.

8. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate and current information and to notify us if you suspect unauthorized access to your account.

We may restrict or suspend access to accounts involved in fraudulent activity, misuse of the website, or violations of these Terms & Conditions, subject to applicable law.

9. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Submit false, misleading, or unauthorized orders.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with website functionality or security.
• Copy, reproduce, or exploit website content for commercial purposes without authorization.
• Upload malicious code or engage in activities that may harm our website or other users.

We may take appropriate action if these terms are violated.

10. Intellectual Property

All website content, including text, photographs, graphics, logos, branding, product descriptions, design elements, and other materials, is owned by or licensed to Ruh Kashmir, unless otherwise stated.

You may access and use this content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

11. Product Information and Wellness Disclaimer

Ruh Kashmir products are created to offer premium experiences inspired by Kashmiri traditions.

Descriptions of ingredients, heritage, aroma, taste, and traditional practices are provided for informational and product-description purposes.

Unless expressly supported by appropriate evidence and legally permitted, our products should not be understood as medicines or as treatments, cures, or guarantees for any medical condition.

Customers should review product ingredients and consult a qualified healthcare professional when they have relevant allergies, dietary restrictions, or health-related concerns.

12. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and external websites.

These services may be governed by their own terms and privacy policies.

Ruh Kashmir is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Ruh Kashmir will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, fraud, or material violation of these Terms & Conditions.

This provision does not limit any rights you may have under applicable consumer protection laws.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy to understand our data-handling practices.

16. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business, products, website functionality, or applicable law.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated terms are published constitutes acceptance only to the extent permitted by applicable law.

17. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

Any disputes arising from the use of our website or purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, subject to any mandatory consumer protection rights or other applicable legal requirements.

18. Contact Information

For questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

Brand Name: Ruh Kashmir

Website: [Insert your website URL]

Email: [Insert your official business email]

Contact Number: [Insert your business phone number, if applicable]

Business Address: [Insert your registered or business address, if applicable]

We will make reasonable efforts to respond to your enquiries and resolve customer concerns.

Ruh Kashmir — Crafted in Kashmir. Shared with the World.