Privacy Policy

Last Updated: 14 October 2026

Welcome to Ruh Kashmir. Your privacy is important to us. This Privacy Policy explains how Ruh Kashmir collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history

Payment Information

Payments are processed through third-party payment service providers. We may receive payment confirmation, transaction references, and payment status information. We do not intend to store complete payment card details on our website.

Technical Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Website pages visited
  • Referring websites and browsing activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

Ruh Kashmir may use your information to:

  • Process and deliver your orders.
  • Manage payments, refunds, cancellations, and returns.
  • Send order confirmations and shipping updates.
  • Respond to your questions and customer support requests.
  • Manage your account and order history.
  • Improve our website, products, and shopping experience.
  • Prevent fraudulent transactions and unauthorized activities.
  • Send promotional emails or offers where permitted by applicable law and, where required, with your consent.
  • Comply with applicable legal, tax, and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart, and understand how visitors use our website.

Cookies may also be used by analytics, advertising, and other third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account access and checkout.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers to operate our business, including:

  • Payment gateways and payment processors
  • Shipping and logistics partners
  • Website hosting and technical service providers
  • Website analytics and marketing service providers
  • Customer support providers
  • Professional advisers and government authorities where required by law

These parties may process information as necessary to provide their services or fulfil legal obligations.

5. Payment Security

We take reasonable steps to protect payment-related information. Online payments may be handled by third-party payment gateways that maintain their own security and privacy practices.

Please review the applicable payment provider’s terms and privacy policy before completing a transaction.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may delete it or securely anonymize it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent for processing activities based on consent.
  • Opt out of promotional communications.
  • Raise concerns or submit a privacy-related complaint.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

Ruh Kashmir is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Marketing Communications

We may send you information about our products, new collections, offers, and brand updates where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link provided in the email or by contacting us directly. Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your purchase.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand Name: Ruh Kashmir

Website: [Insert your website URL]

Email: [Insert your official business email]

Contact Number: [Insert your business phone number, if applicable]

Business Address: [Insert your registered or business address, if applicable]

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

Thank you for trusting Ruh Kashmir. We are committed to treating your personal information responsibly while bringing the heritage and traditions of Kashmir into your everyday rituals.

Ruh Kashmir — Crafted in Kashmir. Shared with the World.